Privacy Policy
At BlackCloud AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information we gather from our clients, partners, and visitors to our website and services. By using our services, you agree to the terms of this policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our AI automation services. The types of information we may collect include:
- Personal Information: Your name, email address, phone number, company name, billing information, and any other details necessary for us to provide our services.
- Usage Information: Data on how you interact with our website, services, and communications, including cookies, device information, IP address, browser type, and browsing behavior.
- Automated Data: Information generated by our AI models, including logs of your interactions with our systems, model outputs, and any data you provide to our AI solutions for processing.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, personalize, and improve our AI automation services.
- To communicate with you regarding updates, services, support, and marketing.
- To process payments, subscriptions, and maintain billing records.
- To monitor and analyze usage trends for optimizing performance and user experience.
- To comply with legal requirements and respond to lawful requests.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your data with third-party vendors, contractors, or partners who assist in delivering our services (e.g., hosting, billing, customer support).
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request, or to protect our rights and the rights of others.
- Business Transfers: If BlackCloud AI undergoes a merger, acquisition, or sale, your data may be transferred as part of the business assets.
4. Data Security
We take data security seriously and implement industry-standard measures to protect your personal information. These include encryption, access control, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect usage data and improve your experience with our services. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website or services.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications by clicking the unsubscribe link in emails.
- Request the restriction or limitation of the processing of your personal data.
- Object to the processing of your data under certain conditions.
To exercise any of these rights, please contact us at business@blackcloud.ai.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon request, we will securely delete or anonymize your data, subject to any legal obligations we have to retain certain information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have collected personal data from a child under 18, please contact us immediately at business@blackcloud.ai so we can take appropriate action.
9. International Data Transfers
BlackCloud AI operates globally, and your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement adequate safeguards to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: business@blackcloud.ai.
